Refund & Return Policy

Return & Refund Policy – SPS

At SPS, your satisfaction is important to us. If you’re not fully happy with your purchase, we’re here to help with a clear and hassle-free return & refund process.

1. Return Policy (7 Days)

You may request a return within 7 days of delivery, provided the following conditions are met:

The product is damaged, defective, or you received the wrong item.
The product is unused, unopened, and in its original packaging.
A valid proof of purchase (invoice or order ID) is shared.

Note: Opened or used products cannot be returned due to hygiene and safety concerns.

2. How to Request a Return

To start a return:

Email us at [[email protected]] or call us at [+91 9582367519] within 7 days of receiving the product.
Provide your Order ID, reason for return, and clear photos if the item is damaged or incorrect.
Our support team will review your request and share the return process details.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved, the refund will be processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable, unless the return is due to our error.

4. Replacement Policy

If your order arrives damaged, defective, or incorrect, you can choose:

A free replacement, or
A full refund, as per your preference.

5. Items Not Eligible for Return

Returns will not be accepted for:

Opened or used products
Products returned after 7 days of delivery
Items without original packaging or proof of purchase
Discounted or promotional items (unless defective)

6. Order Cancellation Policy

Orders can be cancelled:

Within 12 hours of placing the order, or
Before the order has been shipped

Once the order is shipped, cancellation is not possible.

Need Help?

We’re happy to assist you!

📧 Email: [email protected]
📞 Phone: +91 9582367519
🕘 Support Hours: Monday to Saturday, 9:00 AM – 8:00 PM